Privacy Policy

Last Updated: 07 Dec 2025

VNA Hosting (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our services, or communicate with us.

By accessing or using our services, you agree to this Privacy Policy.

1. Information We Collect
1.1 Personal Information

We may collect the following information when you create an account or purchase services:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Company information
  • GST/Tax details
  • Payment information (processed securely by third-party gateways)

1.2 Technical Information

When you use our services or visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Access logs
  • Cookies and tracking data

1.3 Service Usage Information

For hosting, VPS, cloud, and backup services, we may store:

  • Server logs
  • Resource usage
  • Support tickets
  • Configuration data
  • Backup metadata (not actual content unless specified)
  • We do not access your server files, emails, databases, or stored content unless required for support and with your permission.

2. How We Use Your Information

We use collected information for:

  • Creating and managing customer accounts
  • Providing hosting, cloud, backup, and related services
  • Processing payments and invoices
  • Detecting and preventing fraud or misuse
  • Technical support and customer service
  • Improving our website and products
  • Sending service updates, alerts, and promotional offers
  • Compliance with legal requirements

3. Sharing of Information

We do not sell or rent your personal data.

We may share your information only with:

  • Payment gateways (for processing payments)
  • Domain registrars (for domain purchases)
  • Data center providers (for provisioning servers)
  • Backup & cybersecurity partners such as Acronis
  • Legal authorities when required by law
  • Internal staff strictly for support or billing purposes

All partners follow strict data protection practices.

4. Data Storage & Security

We implement industry-standard security practices, including:

  • Encrypted data transfer (HTTPS/SSL)
  • Secure server infrastructure
  • Access control & authentication
  • Regular security audits
  • Firewalls, IDS/IPS systems
  • Encrypted backups

We take reasonable measures to protect your data but cannot guarantee absolute security due to the nature of the internet.

5. Cookies & Tracking

Our website uses cookies to:

  • Improve user experience
  • Analyze traffic
  • Provide personalization
  • Enable login sessions

You may disable cookies in your browser, but some features may not work properly.

6. Data Retention

We retain your data:

  • As long as you maintain an account with us
  • As required to provide services
  • As necessary for legal compliance, tax audits, or dispute resolution

If you cancel services, we may retain limited data for mandatory record-keeping.

7. Your Rights

Depending on your region (GDPR / DPDP), you may request:

  • Access to your personal data
  • Correction of inaccurate information
  • Deletion of your data
  • Restriction of processing
  • Data portability
  • Withdrawal of consent

You may email us at support@vnahosting.com for any request.

8. Third-Party Services

Your data may be processed by trusted vendors such as:

  • Payment processors (Razorpay, PayPal, Stripe, etc.)
  • Domain registrars (e.g., GoDaddy, ResellerClub)
  • Cloud & backup providers (Acronis, etc.)

Each third party has its own privacy policy.

9. Children’s Privacy

Our services are not intended for users under 18. We do not knowingly collect information from minors.

10. Links to Other Websites

Our site may contain links to external websites. We are not responsible for their privacy practices.

11. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with a revised “Last Updated” date.

12. Contact Us

For questions or concerns regarding this Privacy Policy, contact us:

📧 Email: support@vnahosting.com

🌐 Website: www.vnahosting.com