Terms & Conditions

Last Updated: 07 Dec 2025

Welcome to VNA Hosting. By using our website, cloud hosting, VPS, dedicated servers, backup services, domains, or any other products (“Services”), you agree to the following Terms & Conditions (“Terms”).
Please read them carefully before using our services.

1. Acceptance of Terms

By accessing or using any VNA Hosting services, you agree to be bound by these Terms, including our Privacy Policy, Refund Policy, and Acceptable Use Policy (AUP).

If you do not agree, please discontinue the use of our services.

2. Eligibility

To use our services, you must:

  • Be at least 18 years old
  • Provide accurate account information
  • Not be barred from receiving services under applicable laws

3. Account Registration

When creating an account with us, you agree to:

  • Provide true, current, and complete information
  • Maintain the confidentiality of your login credentials
  • Be responsible for all activities under your account
  • Inform us immediately of unauthorized access

VNA Hosting will not be liable for any damages arising from unauthorized account usage.

4. Services Provided

VNA Hosting offers:

  • Shared Hosting
  • Cloud / VPS Hosting
  • Dedicated Servers
  • Data Backup Solutions
  • Email Hosting
  • Domain Registration & SSL
  • Managed Support Services
  • Service features and limitations depend on the package purchased.

5. Service Availability & Uptime

We strive to provide 99.9% uptime, except for:

  • Scheduled maintenance
  • Emergency maintenance
  • Third-party outages (data centers, upstream providers)
  • Force majeure events
  • Issues caused by the customer (misconfiguration, coding errors, DDoS attacks, etc.)

VNA Hosting is not liable for downtime caused by external factors beyond reasonable control.

6. Customer Responsibilities

Customers must not use our services to:

  • Host illegal content
  • Send spam or bulk unsolicited email
  • Conduct hacking, phishing, or malicious activity
  • Store or distribute copyrighted content without permission
  • Violate local or international laws
  • Abuse server resources (high CPU, malware, excessive traffic)

Violation may result in suspension or termination.

7. Billing & Payments

All services are billed in advance (monthly, quarterly, annually).

  • Payment must be completed before service activation.
  • Auto-renewal may occur unless the customer manually cancels the service.
  • Service may be suspended for late or failed payments.
  • Invoices must be paid on or before the due date.

Taxes

Applicable taxes (GST, VAT, etc.) will be added to all invoices.

8. Refund Policy

Refunds apply only as per our Refund Policy, which typically includes:

  • No refund for VPS, Dedicated Servers, or software licenses
  • Limited refund for shared hosting within the first 7 days
  • No refund for misuse or policy violations
  • No refund for domain registration, SSL, or IP addresses

Refunds will be issued only to the original payment method.

9. Suspension & Termination

VNA Hosting may suspend or terminate services if:

  • Payment is overdue
  • You violate these Terms or AUP
  • You engage in illegal or harmful activities
  • Server usage threatens security or stability
  • You abuse support channels or staff

Customer data may be deleted after termination.

10. Data & Backup Policy

  • Customers are responsible for maintaining their own backups.
  • VNA Hosting may offer backup services, but we do not guarantee the availability, accuracy, or completeness of backups.
  • We are not liable for data loss due to hardware failure, human error, or customer actions.

11. Security

While we implement industry-standard security measures, you acknowledge that:

  • No system is fully secure
  • You must secure your own applications, emails, scripts, and passwords
  • VNA Hosting is not responsible for breaches caused by third-party software or customer negligence

12. Third-Party Services

Some services (domains, SSL, software licenses, backup tools) rely on third parties.
We are not responsible for:

  • Third-party delays or outages
  • Pricing changes
  • Policy changes
  • Service limitations

13. Limitation of Liability

VNA Hosting shall not be liable for:

  • Data loss
  • Downtime
  • Loss of profits, revenue, or business
  • Any indirect, incidental, or consequential damages

Maximum liability is limited to the amount paid for the service during the last 30 days.

14. Indemnification

You agree to indemnify and hold VNA Hosting harmless against claims arising from:

  • Your misuse of services
  • Violation of policies
  • Content hosted on your servers
  • Security breaches caused by your actions
  • Legal disputes with third parties

15. Service Modifications

We may modify, update, or discontinue services at any time.
Any major changes will be communicated through email or customer portal.

16. Governing Law

These Terms are governed by the laws of India.
Any disputes shall be resolved in the jurisdiction of [Your City], India.

17. Contact Information

For questions related to these Terms:

📧 support@vnahosting.com

🌐 www.vnahosting.com